研究论文
Is SERVQUAL Reliable and Valid? A Review from the Perspective of Dimensions in Different Typical Service Industries
Quan Yuan, Qin Gao
Tsinghua University
来源Lecture notes in computer science
年份2019
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逐年被引趋势
320
19
20
323
24
25
关键指标
8
被引次数 · OpenAlex
3.38
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 8%
引用位次
同领域 · 同年份 · 同类型
同领域 · 同年份 · 同类型
35
参考文献
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学术脉络
学科主题
经济 / 管理Customer Service Quality and Loyalty
Technology Adoption and User Behaviour · Consumer Retail Behavior Studies
参考文献 35
Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)
被引 779Boonghee Yoo, Naveen Donthu · Developments in marketing science: proceedings of the Academy of Marketing Science · 2014
Effects of service quality dimensions on behavioural purchase intentions
被引 143Manuel Sánchez Pérez, Juan Carlos Gázquez‐Abad, Gema María Marín Carrillo · Managing Service Quality · 2007
P-TRANSQUAL: a service quality model of public land transport services
被引 61Iriana Bakti, Sik Sumaedi · International Journal of Quality & Reliability Management · 2015
此处列出前 3 条
引用本文 8
The Effect of Tax Socialization, Superior Service, and Service Quality on Taxpayers’ Satisfaction and Compliance
被引 29Sukesi Sukesi, Isroim Yunaidah · Journal of Economics Business and Accountancy Ventura · 2020
Cross-Cultural Design. Methods, Tools and User Experience
被引 7CCD 2019 Orlando, Fla., Rau, Pei-Luen Patrick, HCI International 2019 Orlando, Fla. · Lecture notes in computer science · 2019
<scp>MV</scp>‐<scp>QUAL</scp>: A tool for understanding decisions to purchase virtual products in the metaverse
被引 7Fabienne Cadet, John T. Gironda, Bay O’Leary · Journal of Consumer Behaviour · 2024
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