书籍章节
Omnichannel Banking Services: Perceived Value and Integration Quality on Customer Loyalty
Michael R. Christian, Henilia Yulita, Sunarno Sunarno, Ferry Halim, Pangestu Arifin
University of Bunda Mulia Universitas Tama Jagakarsa
来源Studies in systems, decision and control
年份2024
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学术脉络
学科主题
经济 / 管理Consumer Retail Behavior Studies
Customer Service Quality and Loyalty · Consumer Behavior in Brand Consumption and Identification
参考文献 44
Human-Computer vs. Consumer-Store Interaction in a Multichannel Retail Environment: Some Multidisciplinary Research Directions
被引 18Chris Lazaris, Adam Vrechopoulos · Lecture notes in computer science · 2014
Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination
被引 160Jamie Carlson, Aron O’Cass, Dennis C. Ahrholdt · Journal of Retailing and Consumer Services · 2015
An empirical investigation of customer satisfaction and loyalty across two divergent bank segments
被引 102Marcin Pont, Lisa McQuilken · Journal of Financial Services Marketing · 2005
此处列出前 3 条
引用本文 2
Evaluating AI-Induced Anxiety and Technical Blindness in Healthcare Professionals
被引 3Michael R. Christian, Ratlan Pardede, Kurnadi Gularso · 2024
When logic meets emotion: Dual pathways shaping omnichannel banking brand equity
被引 0Nurwiyanta Nurwiyanta, Andika Andika, Kartinah Kartinah · Journal of Economics and Management · 2026
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