研究论文
The role of customer forgiveness and perceived justice in restoring relationships with customers
Andreawan Honora, Kaiyu Wang, Wen‐Hai Chih
The University of Western Australia Brock University National Dong Hwa University
阅读操作
确认中在文库中上传 PDF 后可生成中文音频讲解。
摘要与影响
摘要 · 节选
暂未获取摘要。可打开原文或 PDF，后续可基于全文生成更完整的速读。
逐年被引趋势
530
24
525
26
关键指标
8
被引次数 · OpenAlex
3.62
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 7%
引用位次
同领域 · 同年份 · 同类型
同领域 · 同年份 · 同类型
96
参考文献
Google Scholar 与 OpenAlex 的被引统计范围不同，数值存在差异属正常。
AI 辅助阅读
依据：文献信息
论文问答
当前基于文献信息回答
可就本文提问；依据不足时会说明。
学术脉络
学科主题
社会科学Forgiveness and Related Behaviors
Workplace Spirituality and Leadership · Socioeconomic Development in MENA
参考文献 96
Developing and Maintaining Trust in Work Relationships
被引 2,602Roy J. Lewicki, Barbara Benedict Bunker · 1996
Restorative justice on trial : pitfalls and potentials of victim-offender mediation : international research perspectives
被引 28Heinz Messmer, Hans‐Uwe Otto · Kluwer Academic Publishers eBooks · 1992
Customer forgiveness of unsatisfactory service: manifestations and antecedents
被引 70Dana Yagil, Gil Luria · Service Business · 2015
此处列出前 3 条
引用本文 8
Language Styles, Recovery Strategies and Users’ Willingness to Forgive in Generative Artificial Intelligence Service Recovery: A Mixed Study
被引 11Dong Lv, Rui Sun, Qiuhua Zhu · Systems · 2024
Effects of employee competency on customer loyalty via justice perception and customer affection in Indian banks: do gender and failure severity moderate such relations?
被引 5Akuthota Sankar Rao, Damodar Suar, Bimal Kishore Sahoo · The TQM Journal · 2024
Exploring passengers’ choices in the event of denied boarding compensation
被引 4Tsung-Hsien Tsai, Chien‐Min Chen · Transport Policy · 2025
按被引量排序，此处列出前 3 条