研究论文
Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory
JianYun Wu, Mingqiu Dong
Qingdao University
来源Electronic Commerce Research and Applications
年份2023
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逐年被引趋势
1370
23
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26
关键指标
27
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7.30
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同类平均 = 1
同类平均 = 1
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学术脉络
学科主题
经济 / 管理Customer Service Quality and Loyalty
Pharmaceutical Quality and Counterfeiting · Digital Marketing and Social Media
参考文献 76
Common Method Bias in PLS-SEM
被引 9,259Ned Kock · International Journal of e-Collaboration · 2015
Attitude towards risk
被引 8Mir Anjum Altaf · Journal of Economic Behavior & Organization · 1993
An approach to environmental psychology
被引 7,056Albert Mehrabian, James A. Russell · 1974
此处列出前 3 条
引用本文 27
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory
被引 51Qiang Yang, Z Wang, Kun Feng · Journal of Retailing and Consumer Services · 2024
An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention
被引 27Hui Guan, Abdullah Al Mamun, Mohammad Nurul Hassan Reza · Heliyon · 2024
Adoption of AI by micro and small health enterprises: effects of entrepreneurial orientation on the TOE model
被引 12Giulia Nevi, Lucia Pizzichini, Anna Bastone · European Journal of Innovation Management · 2025
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