研究论文
Longitudinal impact of perceived fairness after service failures: Evidence from online travel agencies
Zerui Su, Hong‐Youl Ha
Dongguk University
来源International Journal of Hospitality Management
年份2025
阅读操作
确认中在文库中上传 PDF 后可生成中文音频讲解。
摘要与影响
摘要 · 节选
暂未获取摘要。可打开原文或 PDF，后续可基于全文生成更完整的速读。
逐年被引趋势
630
25
626
关键指标
9
被引次数 · OpenAlex
14.32
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 1%
引用位次
同领域 · 同年份 · 同类型
同领域 · 同年份 · 同类型
91
参考文献
Google Scholar 与 OpenAlex 的被引统计范围不同，数值存在差异属正常。
AI 辅助阅读
依据：文献信息
论文问答
当前基于文献信息回答
可就本文提问；依据不足时会说明。
学术脉络
学科主题
经济 / 管理Customer Service Quality and Loyalty
Technology Adoption and User Behaviour · Digital Marketing and Social Media
参考文献 91
Satisfaction: a behavioral perspective on the consumer
被引 6,080Richard L. Oliver · Choice Reviews Online · 2010
Exploratory and confirmatory factor analysis: Understanding concepts and applications.
被引 3,456Bruce Thompson · American Psychological Association eBooks · 2004
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
被引 634Taegoo Terry Kim, Woo Gon Kim, Hong-bumm Kim · Tourism Management · 2008
此处列出前 3 条
引用本文 9
What You See Isn’t Always What You Get: Investigating the Impact of the Information Disclosure Gap in Online Travel Agencies
被引 2Shu‐Mei Tseng, Nairei Hori Nairei Hori · Journal of theoretical and applied electronic commerce research · 2025
From Delivery Delays to AI-Mediated Escalation Failures: A BERTopic Analysis of Complaints About Risk and Trust in E-Commerce Marketplaces (2019–2025)
被引 1Munise Hayrun Sağlam · Journal of theoretical and applied electronic commerce research · 2026
How do sequential message stimuli shape consumer confidence? A longitudinal perspective
被引 1Dexin Kong, Hong‐Youl Ha · Journal of Research in Interactive Marketing · 2025
按被引量排序，此处列出前 3 条