研究论文
From service to strain:The dual-edged sword of organizational citizenship behavior directed towards customers and its impact on employee outcomes
Osman M. Karatepe, Muhammad Waheed Akhtar, Qingyu Zhang, Muhammad Usman
Kyung Hee University Eastern Mediterranean University Shenzhen University International University of Rabat
来源International Journal of Hospitality Management
年份2026
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逐年被引趋势
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226
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2
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27.10
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同类平均 = 1
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学术脉络
学科主题
经济 / 管理Job Satisfaction and Organizational Behavior
Workplace Spirituality and Leadership · Customer Service Quality and Loyalty
参考文献 68
The deviant citizen: Measuring potential positive relations between counterproductive work behaviour and organizational citizenship behaviour
被引 259Suzy Fox, Paul E. Spector, Angeline Ping Shin Goh · Journal of Occupational and Organizational Psychology · 2011
Identity as a Source of Moral Motivation
被引 455Sam A. Hardy, Gustavo Carlo · Human Development · 2005
Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
被引 226Emily Ma, Hailin Qu · International Journal of Hospitality Management · 2011
此处列出前 3 条
引用本文 2
Human touch in an AI world: How coaching leadership mitigates burnout in the hospitality sector
被引 0Xiaomeng Li, Ziyi Gong, Seung‐Wan Kang · International Journal of Hospitality Management · 2026
Improving Organizational Citizenship Behavior (OCB) Through Personality, Servant Leadership, Cultural Values, and Interpersonal Communication Using the POP-SDM Method
被引 0Eva Nurul Candra, Rita Retnomawati, Lina Novita · JURNAL IQRA · 2026
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