研究论文
Effects of AI disclosure in service recovery communication: The role of framing strategies
Yaqi Gong, Bingjie Liu-Lastres, Bing Pan
Pennsylvania State University California Department of Parks and Recreation Chinese University of Hong Kong Florida State University
来源International Journal of Hospitality Management
年份2026
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计算机 / AIAI in Service Interactions
Customer Service Quality and Loyalty · Digital Marketing and Social Media
参考文献 68
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
被引 634Taegoo Terry Kim, Woo Gon Kim, Hong-bumm Kim · Tourism Management · 2008
Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?
被引 298Anne L. Roggeveen, Michael Tsiros, Dhruv Grewal · Journal of the Academy of Marketing Science · 2011
A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?
被引 1,008William Boulding, Amna Kirmani · Journal of Consumer Research · 1993
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