研究论文
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jin Ho Jung, Jaewon Yoo, Todd J. Arnold
Ohio Northern University Soongsil University Oklahoma State University
来源Journal of Business Research
年份2020
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经济 / 管理Customer Service Quality and Loyalty
Job Satisfaction and Organizational Behavior · Digital Marketing and Social Media
参考文献 76
The ultimate marketing machine
被引 103Marc De Swaan Arons, Frank van den Driest, Keith Weed · Harvard business review · 2014
Leadership behavior, satisfaction, and the balanced scorecard approach
被引 13Yujia Hu, Yi‐Feng Yang, Majidul Islam · International Journal of Commerce and Management · 2010
Why should i share? examining social capital and knowledge contribution in electronic networks of practice
被引 3,563Molly Wasko, Samer Faraj · MIS Quarterly · 2005
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引用本文 82
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
被引 844Corina Pelău, Dan‐Cristian Dabija, Irina Ene · Computers in Human Behavior · 2021
Service robots in full- and limited-service restaurants: Extending technology acceptance model
被引 152Wei‐Kang Kao, Yu‐Shan Huang · Journal of Hospitality and Tourism Management · 2022
Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction
被引 109Nguyen Thi Khanh, Vũ Hoàng Nam · CAAI Transactions on Intelligence Technology · 2022
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