研究论文
The blame shift: Robot service failures hold service firms more accountable
Yuhosua Ryoo, Yongwoog Andrew Jeon, WooJin Kim
University of Minnesota, Duluth Northern Illinois University University of Illinois Urbana-Champaign
来源Journal of Business Research
年份2023
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85
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生物医学Psychology of Moral and Emotional Judgment
Ethics in Business and Education · Psychology of Social Influence
参考文献 114
Human-Agent and Human-Robot Interaction Theory: Similarities to and Differences from Human-Human Interaction
被引 135Nicole C. Krämer, Astrid von der Pütten, Sabrina C. Eimler · Studies in computational intelligence · 2012
Human-Computer Interaction: The Agency Perspective
被引 71Marielba Zacarias, José Valente de Oliveira · Studies in computational intelligence · 2012
Organizational Justice and Human Resource Management
被引 1,873Robert Folger, Russell Cropanzano · 1998
此处列出前 3 条
引用本文 85
Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda
被引 100Hui Zhu, Olli Vigren, Inga‐Lill Söderberg · Journal of Business Research · 2024
That uncanny valley of mind: when anthropomorphic AI agents disrupt personalized advertising
被引 62WooJin Kim, Yuhosua Ryoo, Yung Kyun Choi · International Journal of Advertising · 2024
Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction
被引 39M.S. Balaji, Yangyang Jiang, Xiya Zhang · International Journal of Contemporary Hospitality Management · 2025
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