研究论文
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Xueting Zhang, Younggeun Park, Jaejin Park, Hao Zhang
Changwon National University
来源Journal of Retailing and Consumer Services
年份2023
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逐年被引趋势
29150
24
25
2926
关键指标
64
被引次数 · OpenAlex
16.92
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 1.0%
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同领域 · 同年份 · 同类型
73
参考文献
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学术脉络
学科主题
经济 / 管理Consumer Retail Behavior Studies
Customer Service Quality and Loyalty · AI in Service Interactions
参考文献 73
How to Sustain the Customer Experience:
被引 1,787Chiara Gentile, Nicola Spiller, Giuliano Noci · European Management Journal · 2007
All for one but does one strategy work for all?
被引 66Yi-Ching Hsieh, Jinshyang Roan, Anurag Pant · Managing Service Quality · 2012
Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.
被引 2,164Charla Mathwick, Naresh K. Malhotra, Edward E. Rigdon · Journal of Retailing · 2001
此处列出前 3 条
引用本文 64
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
被引 208Muhammad Farrukh Shahzad, Shuo Xu, Xin An · Journal of Retailing and Consumer Services · 2024
Impact of AI on Customer Experience in Video Streaming Services: A Focus on Personalization and Trust
被引 67Saif Ahmed, Norzalita Abd Aziz · International Journal of Human-Computer Interaction · 2024
How do omnichannel customer experiences affect customer engagement? Theory and empirical validation
被引 44Syed Mahmudur Rahman, Jamie Carlson, Siegfried Paul Gudergan · Journal of Business Research · 2025
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