研究论文
AI service may backfire: Reduced service warmth due to service provider transformation
Xingyang Lv, Yufan Yang, Dazhi Qin, Xiaoyan Liu
Southwestern University of Finance and Economics Nankai University Macau University of Science and Technology
来源Journal of Retailing and Consumer Services
年份2025
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逐年被引趋势
1160
25
1126
关键指标
20
被引次数 · OpenAlex
18.24
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 0.8%
引用位次
同领域 · 同年份 · 同类型
同领域 · 同年份 · 同类型
91
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学术脉络
学科主题
计算机 / AIAI in Service Interactions
Blockchain Technology Applications and Security · Organizational and Employee Performance
参考文献 91
Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
被引 45,116Andrew F. Hayes · 2013
Mechanisms linking employee affective delivery and customer behavioral intentions.
被引 457Wei‐Chi Tsai, Yin‐Mei Huang · Journal of Applied Psychology · 2002
Communication and the service encounter: the value of convergence
被引 55Beverley Sparks, Victor J. Callan · International Journal of Hospitality Management · 1992
此处列出前 3 条
引用本文 20
Do you feel empowered by AI service robot? An exploration of consumer's social power perception in human-AI interaction
被引 12Yong Wang, Xiaoxin Sun, Xiaochen Zhang · Journal of Retailing and Consumer Services · 2025
Can AI streamers drive purchases in food delivery E-commerce live streaming? Evidence from an O2O platform
被引 9Yuzhou Chen, Yulin Zhang, Haowen Fan · Journal of Retailing and Consumer Services · 2025
Machine talk: When flattery sounds better from a bot
被引 9David Chai, Jian Li, Jinsong Huang · Journal of Retailing and Consumer Services · 2025
按被引量排序，此处列出前 3 条