研究论文
Effects of AI versus human source attribution on trust and forgiveness in the identical corporate apology statement for a data breach scandal
Joon Soo Lim, Erika Jen Schneider, Maria Grover, Jun Zhang, David G. Peters
Syracuse University Middle Tennessee State University
来源Public Relations Review
年份2024
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逐年被引趋势
1370
25
1326
关键指标
22
被引次数 · OpenAlex
15.39
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 0.7%
引用位次
同领域 · 同年份 · 同类型
同领域 · 同年份 · 同类型
48
参考文献
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学术脉络
学科主题
社会科学Public Relations and Crisis Communication
Information and Cyber Security · Deception detection and forensic psychology
参考文献 48
Digital Media, Youth, and Credibility
被引 1,031Miriam J. Metzger, Andrew J. Flanagin · 2007
Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.
被引 1,054Peter H. Kim, Donald L. Ferrin, Cecily D. Cooper · Journal of Applied Psychology · 2004
Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response
被引 180Yelena Tsarenko, Dewi Tojib · Journal of Marketing Management · 2015
此处列出前 3 条
引用本文 22
How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity
被引 14Joon Soo Lim, Nalae Hong, Erika J. Schneider · Computers in Human Behavior · 2025
Professionalism and Trustworthiness in AI-Assisted Workplace Writing: The Benefits and Drawbacks of Writing With AI
被引 8Peter W. Cardon, Anthony W. Coman · International Journal of Business Communication · 2025
Blissful (A)Ignorance: Despite the widespread adoption of AI in communication, people do not suspect AI use in realistic contexts
被引 4Jiaqi Zhu, András Molnár · Computers in Human Behavior · 2026
按被引量排序，此处列出前 3 条