研究论文
Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies
Lanndon Ocampo, Jovir Alinsub, Ruselle Anne Casul, Germellie Enquig, Mitzi Luar, Noche Panuncillon, Miriam F. Bongo, Christine Omela Ocampo
Cebu Technological University University of the Philippines Cebu University of San Carlos
来源Socio-Economic Planning Sciences
年份2017
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经济 / 管理Customer Service Quality and Loyalty
Technology Adoption and User Behaviour · Multi-Criteria Decision Making
参考文献 72
Methodological triangulation in measuring public transportation service quality
被引 49Lawrence F. Cunningham, Clifford E. Young, Moonkyu Lee · Transportation Journal · 2000
The service-producing sector: some common perceptions reviewed.
被引 21Ronald E. Kutscher, Jerome A. Mark · PubMed · 1983
Evaluating customer-perceived service quality in business management education in India
被引 32Koushiki Choudhury · Asia Pacific Journal of Marketing and Logistics · 2015
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引用本文 119
Patients' satisfaction and public and private sectors' health care service quality in Pakistan: Application of grey decision analysis approaches
被引 133Saad Ahmed Javed, Sifeng Liu, Amin Mahmoudi · The International Journal of Health Planning and Management · 2018
Hospital site selection with distance-based multi-criteria decision-making methods
被引 93Esra Aytaç Adalı, Ayşegül Tuş · International Journal of Healthcare Management · 2019
Evaluating the transformation of China's resource-based cities: An integrated sequential weight and TOPSIS approach
被引 56Er-na Liu, Yanan Wang, Wei Chen · Socio-Economic Planning Sciences · 2021
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