Well-being, digitisation, and social work: participatory strategies for inclusive digitisation in social services. The Catalan case

In this article, we analyse the digitalisation process in social services in Catalonia from the perspective of social workers’ demands, establishing a set of strategies for better incorporation of digital technologies in public administrations. Co-design and co-creation methodologies allow us to evaluate our organisations more effectively, giving social workers a voice so that they can highlight the positive and negative effects of their organisations’ digitalisation model, actively participating in the redesign of the digital social services model from the outset. Through a participatory process involving 109 social workers from social services in Catalonia, using methodologies such as the customer journey and impact maps, this article presents some strategies for strengthening inclusive digitalisation focused on the well-being of social service workers and users.