How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality
Haiyan Kong, Zihan Yin, Kaye Chon, Yue Yuan, Jinhan Yu
Shandong University Hong Kong Polytechnic University
阅读操作
确认中在文库中上传 PDF 后可生成中文音频讲解。
摘要与影响
This study examines how employees’ perceived AI-supported autonomy influences their innovative performance in hospitality. Drawing on self-determination theory, we proposed and examined a moderated mediation model, positing work exploration as a mediator and AI trust and proactive personality as the two moderators. We collected 407 valid questionnaires in two waves, targeting full-time employees working with AI technology in the hospitality industry. Results demonstrated that perceived AI-supported autonomy is positively related to innovation via exploration. This mediation is moderated by AI trust and proactive personality; therefore, employees who perceive AI-supported autonomy engage in more exploratory activities in the presence of AI trust and proactive personality. The current study illuminates the positive role of AI on employees’ autonomy and the consequent work outcomes. Moreover, the findings provide suggestions for hotel human resource practitioners to target potential employees and help them experience the benefits of human – AI interaction in the workplace.
逐年被引趋势
关键指标
同类平均 = 1
同领域 · 同年份 · 同类型
Google Scholar 与 OpenAlex 的被引统计范围不同,数值存在差异属正常。
AI 辅助阅读
依据:摘要
可就本文提问;依据不足时会说明。
学术脉络
学科主题
经济 / 管理Job Satisfaction and Organizational Behavior
Behavioral Health and Interventions · Motivation and Self-Concept in Sports
参考文献 104
此处列出前 3 条
引用本文 176
按被引量排序,此处列出前 3 条