Reducing the workload of medical diagnosis through artificial intelligence: A narrative review

Artificial intelligence (AI) has revolutionized medical diagnostics by enhancing efficiency, improving accuracy, and reducing variability. By alleviating the workload of medical staff, AI addresses challenges such as increasing diagnostic demands, workforce shortages, and reliance on subjective interpretation. This review examines the role of AI in reducing diagnostic workload and enhancing efficiency across medical fields from January 2019 to February 2024, identifying limitations and areas for improvement. A comprehensive PubMed search using the keywords "artificial intelligence" or "AI," "efficiency" or "workload," and "patient" or "clinical" identified 2587 articles, of which 51 were reviewed. These studies analyzed the impact of AI on radiology, pathology, and other specialties, focusing on efficiency, accuracy, and workload reduction. The final 51 articles were categorized into 4 groups based on diagnostic efficiency, where category A included studies with supporting material provided, category B consisted of those with reduced data volume, category C focused on independent AI diagnosis, and category D included studies that reported data reduction without changes in diagnostic time. In radiology and pathology, which require skilled techniques and large-scale data processing, AI improved accuracy and reduced diagnostic time by approximately 90% or more. Radiology, in particular, showed a high proportion of category C studies, as digitized data and standardized protocols facilitated independent AI diagnoses. AI has significant potential to optimize workload management, improve diagnostic efficiency, and enhance accuracy. However, challenges remain in standardizing applications and addressing ethical concerns. Integrating AI into healthcare workforce planning is essential for fostering collaboration between technology and clinicians, ultimately improving patient care.