研究论文
Measuring student satisfaction at a UK university
Alex Douglas, Alex Douglas, Barry Barnes
Liverpool John Moores University
来源Quality Assurance in Education
年份2006
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摘要与影响
摘要 · 完整
Purpose – The purpose of this paper is to report on the design and use of a questionnaire to measure student satisfaction at Liverpool John Moores University's Faculty of Business and Law.
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学术脉络
学科主题
经济 / 管理Management and Marketing Education
Higher Education Research Studies · Customer Service Quality and Loyalty
参考文献 30
Which university?: the factors influencing the choices of prospective undergraduates
被引 149Richard K. James, Gabrielle Baldwin, Craig Mclnnis · 1999
Essentials of marketing research
被引 93William R. Dillon, Thomas J. Madden, Neil H. Firtle · Irwin eBooks · 1993
Service Quality Measurements in a Developing Economy
被引 7Madhukar G. Angur · Journal of Customer Service in Marketing & Management · 1998
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被引 369Khe Foon Hew, Xiang Yang Hu, Chen Qiao · Computers & Education · 2019
Making sense of higher education: students as consumers and the value of the university experience
被引 352Tony Woodall, Alex Hiller, Sheilagh Mary Resnick · Studies in Higher Education · 2012
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