How Can I Trust AI? : Extending a UXer-AI Collaboration Process in the Early Stages

This paper explores the integration of generative AI into UX design by focusing on developing a collaborative process that facilitates work between UX practitioners (UXers) and AI. It identifies critical barriers in UXer–AI collaboration, investigates the need for modifications in the collaboration process, and proposes a new process involving verification and decision-making stages. Through a workshop with experienced UXers, this study examined their perspectives and challenges in working with AI. The findings emphasize the need to enhance the trustworthiness of generative AI’s outputs and discuss various verification methods. This research contributes to bridging the gap between AI technology and practical UX design, paving the way for more effective and trustworthy collaboration.