"Death" of a Chatbot: Investigating and Designing Toward Psychologically Safe Endings for Human-AI Relationships

Millions of users form emotional attachments to AI companions like Character.AI, Replika, and ChatGPT. When these relationships end through model updates, safety interventions, or platform shutdowns, users receive no closure, reporting grief comparable to human loss. As regulations mandate protections for vulnerable users, discontinuation events will accelerate, yet no platform has implemented deliberate end-of-"life" design.