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"Death" of a Chatbot: Investigating and Designing Toward Psychologically Safe Endings for Human-AI Relationships
Rachel Poonsiriwong, Chayapatr Archiwaranguprok, Pat Pataranutaporn
Massachusetts Institute of Technology
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摘要与影响
摘要 · 完整
Millions of users form emotional attachments to AI companions like Character.AI, Replika, and ChatGPT. When these relationships end through model updates, safety interventions, or platform shutdowns, users receive no closure, reporting grief comparable to human loss. As regulations mandate protections for vulnerable users, discontinuation events will accelerate, yet no platform has implemented deliberate end-of-"life" design.
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学术脉络
学科主题
计算机 / AIAI in Service Interactions
Digital Mental Health Interventions · Mental Health via Writing
参考文献 65
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被引 115Michael Müller · 2014
The Discovery of Grounded Theory
被引 23,841Barney G. Glaser, Anselm L. Strauss · 2017
Generative Tools for Co-designing
被引 298Elizabeth Sanders · 2000
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