Assessing Human-Automation System Safety, Efficiency, and Performance

Automation is an important and widely utilized component in work environments across many domains; it is useful for completing tasks too dangerous or cumbersome for personnel to complete by themselves. Despite its benefits, potential issues can occur that may impact safety and efficiency in the overall human-automation system. To realize the benefits of automation, designers must be able to measure and assess the levels of safety and efficiency. This paper will discuss a theoretical framework to guide the development and selection of metrics for assessing human-automation interaction.