研究论文
The Effects of Service Quality of Auto Maintenance and Repair Services on Customer Satisfaction and Customer Loyalty
Jongoh PARK, 박인선, Yang Chang
来源Journal of Korea Service Management Society
年份2010
内容与影响
摘要 · 节选
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逐年被引趋势
210
12
216
20
关键指标
4
被引次数 · OpenAlex
0.49
领域内被引倍数
同类平均 = 1
同类平均 = 1
前 18%
引用位次
同领域 · 同年份 · 同类型
同领域 · 同年份 · 同类型
39
参考文献
Google Scholar 与 OpenAlex 的被引统计范围不同，数值存在差异属正常。
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学术脉络
学科主题
经济 / 管理Customer Service Quality and Loyalty
Consumer Perception and Purchasing Behavior · Consumer Retail Behavior Studies
参考文献 39
Online service quality dimensions and their relationships with satisfaction
被引 510Zhilin Yang, Xiang Fang · International Journal of Service Industry Management · 2004
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
被引 21,214A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988
Customer loyalty and complex services
被引 1,265Tor W. Andreassen, Bodil Lindestad · International Journal of Service Industry Management · 1998
此处列出前 3 条
施引文献 4
The Relationship Benefits of Auto Maintenance and Repair Service: A Case Study of Korea
被引 14Jin-Pyo Hong, Boyoung Kim, Sung-Ho Oh · Behavioral Sciences · 2020
Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
被引 2Hakgyun Kim, HaeGeun Song, Young T. Park · Journal of the Korean society for quality management · 2016
The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand
被引 1Hyun Jung Kim, Changhee Kim, Kangwha Choi · Journal of the Korean society for quality management · 2016
按被引量排序，此处列出前 3 条