The Development of a University Express Packaging Recycling System Based on Service Design

Based on the theoretical framework of the principles and methodologies of service design, this study adopts the express delivery points in universities in Beijing as the research subject. Through field visits and interview-based investigations, this paper analyzed the handling of express packaging. This investigation aims to systematically resolve the significant issues caused by the improper utilization of express packaging—such as extensive accumulation and waste—through a well-thought-out service system design. The ultimate goal is to promote a sustainable design for the express packaging recycling system in universities. In the end, a comprehensive online and offline recycling system was established to improve the circular use of express packaging and materials and to reduce the consumption of paper resources. This study hopes to provide valuable insights for the overall express packaging recycling system design in the country.