A Process–Chronological Digital Implementation Framework for AS/EN9100 in SMEs: A Design Science Approach to Quality Management Systems

The AS/EN9100 standard represents the primary quality management framework governing aerospace supply chains. However, its implementation remains challenging for small and medium-sized enterprises (SMEs) due to limited resources, fragmented processes, and insufficient integration of digital support mechanisms. Existing studies primarily focus on standard interpretation, certification outcomes, or isolated implementation practices, while lacking a structured process–chronological implementation architecture suitable for SME environments. This study develops and empirically validates a digitally supported AS/EN9100 implementation framework using a Design Science Research (DSR) approach combined with Action Research principles. The proposed framework transforms the traditional clause-based interpretation of the standard into a coordinated implementation architecture integrating process management principles, risk-based thinking, and a digital support layer. The framework was validated in a real organizational environment through implementation. The integrated digital support environment also improved the coordination of responsibilities, monitoring of implementation milestones, and management of documentation workflows. From a systems perspective, the study conceptualizes quality management implementation as a socio-technical transformation process rather than a compliance-driven activity. The contribution of the study lies in the development of a transferable organizational and process innovation artifact that integrates process structuring, digital coordination, and adaptive management principles into a unified implementation framework for regulated SME environments.