Analysis of Operational Risk Management in Logistic Companies: A Case Study of PT Sugiarto Jaya Mandiri Transport Bogor

This study aims to analyze operational risk management at PT Sugiarto Jaya Mandiri Transport, a logistics company that focuses on transporting heavy equipment. Using an approach based on SNI ISO 31000:2018, this study identifies the operational risks faced, analyzes the level of risk based on its probability and impact, and formulates risk mitigation strategies. Data was collected through in-depth interviews, surveys, questionnaires, and document reviews. The Failure Modes and Effect Analysis (FMEA) method is used to analyze and prioritize risks.The results of the study showed that there were 19 operational risks identified, including process, HR, system, business, and incidental aspects. Key risks include delivery delays, fleet breakdowns, accidents, and operational system mismatches. Recommended mitigation strategies include improving operational processes, strengthening oversight, and implementing ISO 31000-based risk procedures. This research makes an important contribution to the management of operational risks in the logistics sector, with practical implications to improve efficiency, reduce losses, and ensure business sustainability. Keywords: Failure Modes and Effect Analysis (FMEA), logistics, operational risk management, SNI ISO 31000:2018.